Frequently Asked Questions

CH Tools is a leading supplier of high-quality tools, equipment, and accessories for various industries. We offer a wide range of products including hand tools, power tools, automotive tools, workshop equipment, and more. Based in Emerald, Queensland, we cater to both retail customers and businesses.

You can place an order by contacting us directly via phone or email.

07 4982 1322
sales@chtools.com.au

We accept various payment methods including major credit cards, debit cards, and other payment options like ZIP, specified at checkout.

Shipping costs are calculated based on the delivery address and the size of your order. You can view the shipping costs during the checkout process. We also offer local delivery within a specified area, which may have different pricing.

We strive to deliver your orders as quickly as possible. Delivery times vary depending on your location and product availability. For local deliveries, please check our Local Delivery Policy for more details. You will receive an estimated delivery date once your order is processed.

We accept returns for defective, damaged, or incorrect items within 7 days of delivery. Please refer to our Returns and Refunds Policy for detailed instructions on how to return items and request a refund.

You can use the search bar on our website to find specific products. You can also browse through our categories or use filters to narrow down your search.

If you experience any issues with your order, such as missing or incorrect items, please contact our customer service team immediately. We will work to resolve the issue promptly.

Follow us on social media for additional updates and offers.

Yes, we take the security of your personal information very seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

If you are interested in applying for a credit account, please contact our sales team for more information on the application process and requirements.

Our knowledgeable staff is available to help you with product recommendations and selection. Feel free to contact us by phone, email, or through our online chat feature for personalized assistance.